Reach out and tell me about
Monday – Thursday: 9am – 4pm
Have questions? Just Ask
How long will the process take from start to finish?
For all our projects we take a unique approach to our projects and as a standard book each client in for a dedicated 2 week period. 1 week for Branding and 1 weeks for Web design and development.
It may take longer if it’s a custom project or the website has special functionalities. Since we design and develop each website ourselves based on the platform you choose. Large custom coded projects or from scratch websites make a big impact on the project’s deadline. For a better idea of the specific details, check out our packages.
Do you help with naming, brand voice and copywriting?
As a matter of fact, we do! My team will work with you to develop a unique brand voice that is consistent across all platforms and mediums, one that speaks to your target audience and represents your brand values.
Feeling stuck on your website copy? I also work with strategic, sales-oriented copywriting for websites, landing pages, marketing campaigns and more. For more information please get in touch.
What platform are your websites built on?
We generally use WordPress as our primary content management system. For a variety of reasons including usability, search engine friendliness, infinite customization, and more, I believe it offers the best solution for the everyday business owner.
However, if you have your heart set on something else like SquareSpace, Showit5, Shopify, or a custom site don’t despair we experience in all of the above platforms and are happy to help!
Want to know more? Let’s chat.
Who's responsible for the domain and hosting?
You, the client, are responsible for acquiring the domain of your choice. For hosting it depends on your choice of platforms. We will go through these in your initial consult.
I recommend Amazon Web Services for a WordPress site, and offer hosting through that platform to my clients.
Do you offer monthly website maintenance plans?
Yes, we do! Although the ultimate goal of all our websites is an easy-to-use platform that you can edit yourself – so you aren’t held hostage by monthly fees or reliant on your developer every time you want to make a change – I understand that sometimes your time is better spent elsewhere. Like, for example, running your business!
Please get in touch for a custom evaluation of your maintenance needs.
What are my responsibilities throughout the process?
This is so important! For websites, your responsibility is to provide all of the content (images, text, product photos, videos, links, ect), as well as purchase the domain and hosting accounts (please see Who’s responsible for the domain and hosting?). For branding, you’ll need to fill out all of the forms and questionnaires, as well as provide any references before we get started.
I can’t stress enough the importance of providing all of these items in a timely manner. If you’re delayed, it can push back other projects on the waitlist and may even incur a fee. Usually I’ll give you one week to gather these things, but if you’re on the waitlist it may be a good time to start preparing them before we even start the process.
What is the payment plan like and how do I pay?
All payments will be billed through Dubsado our Client Management System using Stripe. Almost all design package payments are due in three parts, a 33% non-refundable deposit payment on the day the contract is signed, to hold your spot in our schedule. On the first day of your 2 week project an additional 33% is due. The rest is due once the final design has been approved and before I deliver any final files.
For large or highly customized projects, I may break this into four payments. Other payment plans are available upon request!
Are font files and licenses included in the final files?
No. We will make suggestions for the typography and font hierarchy of your new brand in order to maintain a cohesive look across all platforms. You are responsible for purchasing the correct font licenses for any artwork or usage outside of the final files we provide to you.
If you prefer that we use only fonts that are free for commercial use, please let us know ahead of time. But know that free fonts are never exact substitutes for paid fonts, and it’s worth considering a small one-time investment in high-quality fonts that support other designers.
Is printing included in the print design packages?
No, I’ll provide the correctly formatted files for print and recommend a certain style (material, weight, finish, etc) however you, the client, are responsible for choosing a printer and making it happen. I recommend MOO or Rock Design due to their high quality and wide range of service, but we can talk other printers if necessary.
What if I'm not satisfied with the final result?
Before we start working together, we will have a design consultation to make sure the partnership is a good fit, and that the idea you have in mind matches my design style. After we’ve started, we offer up to 2 rounds of revisions per item included in the project cost – additional revisions are billed at our hourly rate of $95/hour.
In rare cases, if you’re still not satisfied, you can choose to cancel the contract and settle up the work that has already been completed.